File a claim
We hold ourselves to the highest ethical and professional standards and consistently provide prompt, fair, and equitable claims service. We have dedicated claims professionals with specialized knowledge in the product lines they handle. In addition to our in-house claims specialists, Markel Specialty utilizes an extensive network of industry recognized authorities in investigation, appraising, conservation, medical evaluations, and restoration. We maintain an adaptable claims handling approach which allows us to meet the unique demands of the lines we service – creatively working together to achieve a first rate claims experience. Your satisfaction with the processing and outcome of your claim is our top priority.
File a claim by phone
Important claims information
While your claim is being processed:
- Don’t admit responsibility for the accident or injury.
- Don’t discuss the accident or injury with anyone other than your insurance agent or authorized representative, Markel Services Inc associates, or law enforcement officials.
- Don’t give copies of documents to anyone other than Markel Services Inc associates or authorized representatives.
GENERAL: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto, commits a fraudulent insurance act.
Click the link below to view specific fraud warnings by the following states: AL, AK, AZ, AR, CA, CO, DE, DC, FL, HI, ID, IN, KY, LA, ME, MD, MA, MN, NE, NH, NJ, NM, NY, OH, OK, OR, PA, TN, TX, VT, VA, WA or WV. If you are located in one of these states, please take time to review the appropriate warning prior to submitting your claim.
*Use of the term “member” or “membership” refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change.
USAA Insurance Agency means USAA Insurance Agency, Inc., or USAA of Texas Insurance Agency. CA Lic. #0D78305, TX Lic. #7096. 9800 Fredericksburg Road, San Antonio, TX 78288. The agency represents third-party insurers that are not affiliated with USAA and provides services to you on their behalf. It receives a commission on the sale or renewal of third-party insurance products and may receive other performance-based compensation from them. Product availability may vary in some locations. 258370-1218
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