Privacy policy

Markel is committed to safeguarding your privacy. We understand your concerns regarding the privacy of your nonpublic personal information. No nonpublic personal information is required to be collected when you visit our websites; however, this information may be requested in order to provide the products and services described.  We do not sell nonpublic personal information to non-affiliated third parties for marketing or other purposes. We only use and share this type of information with non-affiliated third parties for the purposes of underwriting insurance, administering your policy or claim and other purposes as permitted by law, such as disclosures to insurance regulatory authorities or in response to legal process. Notwithstanding the foregoing, we may use this information for the purpose of marketing our own products and services to you.     

We collect nonpublic personal information about you from the following sources:
  • Information we receive from you on applications or other forms;
  • Information about your transactions with us, our affiliates, or others; and/or
  • Information we receive from consumer reporting agencies and inspection reports.
We do not disclose any nonpublic personal information about our customers/claimants or former customers/claimants to anyone, except as permitted by law.
We may disclose nonpublic personal information about you to the following types of third parties:
  • Service providers, such as insurance agents and/ or brokers and claims adjusters; and/or
  • Other non-affiliated third parties as permitted by law.

We restrict access to nonpublic personal information about our customers/claimants to those individuals who need to know that information to provide products and services to our customers/claimants or as permitted by law.  We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.

What can you do to protect your personal information? You can protect your information by selecting your passwords with care, using a secure browser when shopping online, shredding items before disposing of them, and checking the accuracy of your credit report. You should also avoid sending credit card information by fax or e-mail.

For further information, please contact us at

Markel Customer Service

Hours of operation:
Mon.–Fri., 7:30 a.m.–8:00 p.m. CST
Sat., 9:00 a.m.–5:00 p.m. CST