How we pay claims

Unfortunately, accidents can happen .  If disaster does strike or you are the victim of theft, you can count on Markel to help get you back on the water as soon as possible.

How do you determine the value of my claim?

Each individual claim is different and evaluated as such.  The value of your marine insurance claim depends on the coverage you purchased and the damages sustained. 

How long will it take for my claim to be processed?

Again, each claim is different so there is not a concrete answer.  But if we receive all of the necessary documentation (i.e. estimate of damage, photos, receipts, etc.) and have completed our investigation, the claim is paid timely (usually within 7-10 business days).

Is there anything I can do to help speed up the process?

Yes! You can help streamline the claims process by providing the following information when you file your claim:

  • Policy number
  • Date, time, and location of loss or damage
  • Description of loss or damage
  • Photos of the damage or where your items were stolen
  • Receipts or invoices for your watercraft and equipment
  • Other items will likely be necessary and will be outlined by your Markel claims examiner upon receipt of the claim

Report your marine insurance claim immediately.

You can report your event insurance claim by calling our office,  or by completing the
online marine insurance claim form.

Marine insurance claims toll free: 1-866-936-1879


*Insurance, coverage, and discounts are subject to availability and qualifications and may not be available in all states. Coverage descriptions listed are intended to be brief and do not replace actual policy language. For questions or a complete definition of coverages and discounts available to you, please call a Markel Insurance Specialist at 1-866-936-1879.

Markel Customer Service

Hours of operation:
Mon.–Fri., 7:30 a.m.–8:00 p.m. CST
Sat., 9:00 a.m.–5:00 p.m. CST